This topic has 6 replies, 3 voices, and was last updated 9 years, 5 months ago ago by Eva Kemp
Hi guys,
I need some advise as to what the issue could be with regards to the following issue on this page: http://inclusivesolutions.co.za/my-account/
When one tick the “remember me? box a pop up (lightbox) appear with nothing in it?
any idea what the issue could be?
Looking forward to hearing from you.
Hello,
Please provide us with wp-admin and FTP credentials in Private Content.
Regards,
Robert Hall.
Hi Robert, yeah sure.
BUT PLEASE, DO NOT RE-INSTALL THE THEME OR ADD FILES, kindly consult with me first.
Kindly confirm, (reason I ask, is Eva did something last time on the site and I had to redo almost everything. Just need advice as to what the possible problem is.
Many thanks for your assistance.
Hello,
Some plugin is causing the issue. I’ve deactivated them and the pop up has gone.
Please try to disable plugins one by one to find out which one is the reason.
Thank you.
Regards,
Eva Kemp.
Thanks Eva, cant believe something so simple could cause me nights of endless troubleshooting.
Much appreciated.
Hello,
You’re welcome.
Regards,
Eva Kemp.
Tagged: login issue, my account login, persuasive, remember me, template, woocommerce, wordpress
The issue related to '‘Remember me – My account login issue’' has been successfully resolved, and the topic is now closed for further responses