Remember me – My account login issue

This topic has 6 replies, 3 voices, and was last updated 9 years, 5 months ago ago by Eva Kemp

  • 5 Answers
    Avatar: Robert Hall
    Robert Hall
    Support staff
    October 31, 2014 at 08:32

    Hello,

    Please provide us with wp-admin and FTP credentials in Private Content.

    Regards,
    Robert Hall.

    Avatar: inclusivesolutions
    inclusivesolutions
    Participant
    October 31, 2014 at 09:21

    Hi Robert, yeah sure.

    BUT PLEASE, DO NOT RE-INSTALL THE THEME OR ADD FILES, kindly consult with me first.

    Kindly confirm, (reason I ask, is Eva did something last time on the site and I had to redo almost everything. Just need advice as to what the possible problem is.

    Many thanks for your assistance.

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    October 31, 2014 at 11:49

    Hello,

    Some plugin is causing the issue. I’ve deactivated them and the pop up has gone.
    Please try to disable plugins one by one to find out which one is the reason.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: inclusivesolutions
    inclusivesolutions
    Participant
    October 31, 2014 at 12:18

    Thanks Eva, cant believe something so simple could cause me nights of endless troubleshooting.

    Much appreciated.

    Avatar: Eva
    Eva Kemp
    Support staff
    October 31, 2014 at 13:06

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

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