How do I get rid of the RoyalStore logo in the header????

This topic has 9 replies, 3 voices, and was last updated 8 years, 5 months ago ago by Eva Kemp

  • Avatar: donnavaldes
    donnavaldes
    Participant
    July 30, 2015 at 19:35

    Hi there. I have uploaded my logo in the customizer, saved the changes, etc. But the royalstore logo still shows up in the header (it will click to my homepage). How do I get rid of it once and for all???? http://www.donnavaldes.com/corporate-one-page/

    8 Answers
    Avatar: stan
    Stan Russell
    Participant
    July 31, 2015 at 08:11

    Hello,

    have you uploaded your logo in Theme options > Header > Logo image ?
    Also please provide us with admin credentials for your site in private content.

    Regards,
    Stan Russell.

    Avatar: donnavaldes
    donnavaldes
    Participant
    July 31, 2015 at 13:11

    Yes, I did upload my logo there. And when I go back to that, it shows as being loaded.

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    July 31, 2015 at 14:27

    Hello,

    The credentials you provided are incorrect. Please check if logo is present in the page editor, go to Pages > edit the page > check “Page Layout” box on the right, the field “Custom logo for this page”.

    Regards,
    Eva Kemp.

    Avatar: donnavaldes
    donnavaldes
    Participant
    July 31, 2015 at 15:24

    Please read the private message. Thanks!!

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    July 31, 2015 at 15:45

    Hello,

    The problem is caused by one of your plugins. Please disable all 3rd-party plugins and keep only the ones that are required for our theme. After that clear browser cache and check your site.

    Regards,
    Eva Kemp.

    Avatar: donnavaldes
    donnavaldes
    Participant
    August 3, 2015 at 20:04

    Hi Eva,
    I disabled all the plugins and cleared by cache… no such luck. Since my last post, I added two products to the store. None of the theme options seem to be working, which leads me to believe that the theme options just aren’t being recognized and why my logo or favicons etc aren’t showing up.

    If I delete the theme and reinstall, do you think that will work?

    Avatar: donnavaldes
    donnavaldes
    Participant
    August 3, 2015 at 22:29

    I was able to replace the royal logo via ftp and doing an overwrite. How can my other issues be resolved, mainly to get the install to recognize the theme options????

    Avatar: Eva
    Eva Kemp
    Support staff
    October 7, 2015 at 09:51

    Hello,

    We’re sorry for a long delay.
    Do you still have issues with the theme?

    Regards,
    Eva Kemp.

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